Shipping & Returns
UK DELIVERY OPTIONS
UK orders for delivery to a UK address is by Standard Delivery (FREE) Please see below for further information about UK delivery options. But these prices are subject to change.
Standard Delivery: Typically takes around 2 to 4 working days although will be dispatched on the same day if ordered before 1pm on working days only.
We always aim to despatch all goods in stock as quickly as possible.
OUR RETURNS POLICY
Please note customers are responsible for the cost of returning the goods to us. We, the seller, will not be responsible for any lost or damaged returned items/parcels made by the customer. Returning any items/parcel will be solely the customers responsibility. Returns must be returned to us within fourteen (14) days from the day after receiving goods. If a refund is payable to you we will process the refund as soon as the returned goods have reached our warehouse, and, in any case within thirty (30) days of the day you give written notice of cancellation. To cancel an order, you must inform us in writing. You must also return the goods to us as soon as possible. The goods must be returned in their original packaging, unused and returned to us at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights. If you return goods claiming they are defective, we will examine the returned goods and will notify you of your resend via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.
To return your product, you should mail your product to: BROLLI GROUP LTD (deCrease), Kinetic Centre, Theobald Street, Borehamwood, Herts, WD6 4PJ, UK. Please also include your full name and order number with the returned good, this is very important so we can correctly identify you. Please also notify us of the return via email info@de-Crease.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We do not provide any pre-paid label services.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.